Microsoft: Can a company be more useless?

Just read the following on the PVRBlog on Microsoft. Sometimes I think they are unduly targetted by a hateful public and critics. However, when I read stuff like this I really think that the world should sue the hell out of them and put them out of business.
"The first story is the shuttering of their MSN Music service. It was an attempt to take on the iTunes Music Store and offer paid music downloads. After a couple years of service, they've decided to close down the service but in doing so, they'll turn off the servers that authorize your music tracks so if you ever update your operating system or buy a new computer, your old purchased music files will not play. You would have to buy the songs again using the newer Zune store."
Just one word: Wow!

But that is not enough, PVRBlog goes on to describe another little nugget where the proverbial Big Brother really raises its ugly head.
The second story is about NBC shows coming to the Microsoft Zune media player, but with one feature NBC wanted added to the device: the copyright cop. If you buy a NBC show and transfer it to your Zune, a small application will check your Zune for "pirated" shows and movies that weren't purchased from the Zune store, and delete them. It's rumored that this is why the NBC/Apple partnership ended at the iTMS and they removed shows -- because Apple refused to build in this kind of capability.
I just don't know where companies get these kind of ideas from. I just don't know why businesses treat their own customers like jerks. Again, this is the reason that every knowledgeable Yahoo user shuddered at the thought of being acquired by Microsoft.